Privacy Policy
Last Updated: January 2025This Privacy Policy explains how BigPirate.pro ("BigPirate," "we," "us," or "our") collects, uses, stores, and shares information about you when you visit our website or use our services. By accessing or using bigpirate.pro, you agree to the terms of this policy.
1. Information We Collect
1.1 Information You Provide
When you register an account or make a transaction, we collect personal information you provide directly, including your full name, date of birth, email address, postal address, phone number, and payment details. We also collect identity documents submitted during KYC verification, such as government-issued photo ID and proof of address.
1.2 Automatically Collected Information
When you use our platform, we automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, pages visited, session duration, referring URLs, and cookie data. This information is used to maintain platform security, prevent fraud, and improve the user experience.
1.3 Transaction Data
All deposits, withdrawals, bonus activations, and gameplay records are logged in connection with your account. This includes timestamps, amounts, game identifiers, and payment method data. Financial records are retained in compliance with applicable anti-money laundering regulations.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Creating and managing your account
- Processing deposits and withdrawals
- Verifying your identity as required by KYC and AML procedures
- Preventing fraud, money laundering, and underage gambling
- Sending transactional communications related to your account activity
- Providing customer support
- Complying with legal obligations under applicable law
- Sending promotional communications where you have given consent
- Analyzing platform performance and improving our services
3. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract (account services and payments), legal obligation (KYC, AML, tax reporting), legitimate interests (fraud prevention, platform security), and consent (marketing communications, cookies).
4. Cookies and Tracking Technologies
BigPirate.pro uses cookies and similar tracking technologies to maintain session state, remember preferences, and collect analytics data. Essential cookies are required for the platform to function. Analytics cookies help us understand how users interact with the site. You can manage non-essential cookies through your browser settings or our cookie preference center.
5. Sharing Your Information
We do not sell your personal information to third parties. We share data with the following categories of recipients where necessary to operate our services:
- Payment processors and banking partners for transaction processing
- Identity verification service providers for KYC compliance
- Game software providers who operate games on our platform
- Fraud detection and cybersecurity service providers
- Regulatory authorities and law enforcement agencies where legally required
- Legal and professional advisors
6. Data Retention
We retain personal data for as long as your account is active and for a period afterward as required by applicable law. Financial transaction records are typically retained for a minimum of five years after the transaction date for AML compliance purposes. Identity documents submitted for KYC are retained for the duration required by our licensing authority.
7. Data Security
All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher with 256-bit AES encryption. Payment card data is processed by PCI-DSS compliant payment processors and is not stored on our servers. Account passwords are stored using one-way hashing. Access to personal data within our organization is restricted to staff who require it to perform their job functions.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where retention is no longer necessary
- Object to processing based on legitimate interests
- Request restriction of processing in certain circumstances
- Receive a copy of your data in a portable format
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of a verified request.
9. Children and Minors
BigPirate.pro is strictly for adults. We do not knowingly collect personal information from anyone under the age of 18, or 21 where that is the applicable minimum age for gambling. If you believe a minor has registered an account, contact us immediately. We will close the account and delete associated data upon confirmation.
10. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy applies only to bigpirate.pro. We are not responsible for the privacy practices of any third-party sites and encourage you to review the privacy policy of any site you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated by posting the updated policy on this page with a revised "Last Updated" date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions, data access requests, or concerns about how we handle your information, contact our privacy team at [email protected].