Privacy Policy

This Privacy Policy explains how BigPirate.pro ("Big Pirate Casino," "we," "our," or "us") collects, uses, stores, and protects personal information submitted by users of this website. By accessing or using our site, you agree to the terms described here. If you do not agree, discontinue use of this site immediately.

1. Information We Collect

We collect information you provide directly when creating an account, making a deposit, or contacting customer support. This includes your full legal name, date of birth, email address, physical address, phone number, and payment method details.

We also collect technical information automatically when you visit the site. This includes your IP address, browser type, operating system, pages visited, time spent on each page, and referral URL. This data helps us maintain site security and improve user experience.

Types of Data Collected

• Account registration data: name, email, password hash, date of birth
• Identity verification documents: government-issued ID, proof of address
• Financial data: deposit and withdrawal transaction records, payment method information
• Gameplay data: game history, wager amounts, session duration
• Device and connection data: IP address, browser fingerprint, device identifiers
• Communications: live chat transcripts, email correspondence

2. How We Use Your Information

Your personal data is used to operate your account, process transactions, verify your identity, and comply with anti-money laundering regulations. We do not sell your personal information to third parties for marketing purposes.

Transaction data is used to process deposits and withdrawals, detect fraudulent activity, and generate required regulatory reports. Identity verification data is used solely for KYC compliance and is not shared outside of legally required disclosures.

Specific Uses

• Account creation and management
• Processing deposits, withdrawals, and bonuses
• Fraud detection and chargeback prevention
• AML and KYC compliance obligations
• Customer support and dispute resolution
• Sending transactional emails and account notifications
• Improving platform functionality through anonymized analytics
• Responsible gaming monitoring and intervention

3. Legal Basis for Processing

We process your data on the following legal bases: contractual necessity (to deliver the services you signed up for), legal obligation (to meet regulatory requirements), and legitimate interest (to prevent fraud and maintain platform security). Marketing communications are sent only with your explicit consent, which you can withdraw at any time.

4. Cookies

This site uses cookies to maintain your session, remember your preferences, and gather anonymized analytics data. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies are optional and can be refused via your browser settings or a cookie consent prompt on your first visit.

Third-party analytics providers may set their own cookies when you visit our site. These providers are bound by their own privacy policies and our data processing agreements. We do not permit third-party cookies for advertising targeting on this site.

5. Data Sharing

We share your data only in the following circumstances. Payment processors receive the minimum data required to complete your transaction. Identity verification providers receive your documents to conduct KYC checks on our behalf. Regulatory authorities may receive data in response to lawful requests or compliance obligations. No data is sold or shared for commercial marketing purposes.

6. Data Retention

Account data is retained for a minimum of five years following account closure to comply with anti-money laundering regulations. Financial transaction records are retained for seven years. You may request deletion of non-essential personal data, but legally required records cannot be purged before their mandatory retention period ends.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export the personal data we hold about you. To submit a data request, contact our support team via live chat or email. We will respond within 30 days. Identity verification is required before we can action any data request.

8. Security

Player data is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to staff members who require it to perform their job functions. We conduct regular security audits and vulnerability testing on all systems that store or process player data.

9. Children

This site is strictly for adults aged 18 and over. We do not knowingly collect data from minors. If we identify that an account was registered by a person under 18, we will immediately close the account, forfeit all balances, and delete the associated data. If you believe a minor has registered an account, contact support immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When changes are material, we will notify registered users by email. Continued use of the site after notification constitutes acceptance of the revised policy.

11. Contact

For privacy-related inquiries, contact our support team through the live chat on our homepage or by email. Include "Privacy Request" in your subject line to ensure it reaches the correct department.